Providing answers to common questions and concerns
Do you have questions? We have answers!
Cryptocurrency exchange on our platform is done through a simple and intuitive process. You select the cryptocurrency you want to exchange, specify the desired amount, and choose the cryptocurrency you want to exchange it for. Then, you follow the instructions to complete the transaction.
We support a wide range of cryptocurrencies, including Bitcoin, Ethereum, Ripple, Litecoin, Bitcoin Cash, Cardano, Polkadot, Binance Coin, Chainlink, and Stellar, among others.
The current exchange rate is displayed on our platform and automatically updates in real-time.
The processing time of a transaction depends on the current network congestion of the blockchain. Typically, it takes from a few minutes to several hours.
We accept various payment methods, and the full list can be found in your account.
You can contact our customer support through the contact form or by emailing [email protected]. Our team is ready to assist you with any questions or problems.
The account verification process involves providing the necessary documents and information to verify your identity and address. After submitting the documents, our team conducts verification, and you will receive a notification regarding the status of verification.
The documents required for verification include a passport, ID card, or driver's license.
Typically, exchange transactions cannot be canceled or amended once initiated, so please double-check all the details before confirming.
We implement advanced security measures, including data encryption and two-factor authentication, to ensure the security of your funds during the exchange.
Fees and charges may vary depending on the type of transaction. You can find detailed information about fees in your personal account.
For beginners, it is recommended to start with small amounts and become familiar with the exchange process. It is also important to pay attention to the security of your account and the storage of cryptocurrencies.
